How we find the cause.
We work out where the blockage sits before we touch it: in a fixture trap, in a branch line, or in the main drain running to the sewer. Which fixtures are affected tells us most of that before anyone lifts a grate. From there it is a drain machine, high-pressure jetting or a camera, depending on the pipe and the access, and we tell you which one we are using and why.
Clearing a blockage and fixing the reason for it are two different jobs, and you should know which one you are paying for. Grease responds to jetting. Roots come back unless the joint they entered through is repaired. A cracked or sagging pipe keeps catching everything that passes. If a drain has blocked twice, a camera inspection costs less than clearing it a third time.
What this means in Coalfalls
The drains under most Coalfalls homes are earthenware clay, laid long before PVC, with cement or rubber-ring joints. Roots find those joints, and ground movement leaves a lip at them that catches paper and grease until the line closes over. That is why the same drain blocks again six months after it was cleared: the clearing worked, but nothing was done about the joint letting the roots in.
Low-lying parts of Coalfalls have been through creek and river flooding, and silt settles in drains once the water drops. If drainage has been sluggish ever since a flood, say so: the cause is often sediment that needs flushing rather than a fault in the pipe, and that is a much smaller job.
Century-old drains and riverside land with a serious flood history, where silt in pipes and damaged gullies are recurring issues. 99% of occupied homes in Coalfalls are separate houses, so the drainage and stormwater on your block are almost certainly yours to maintain up to the connection point.
Ipswich City Council publishes historical flood mapping showing the estimated extent of the 1974, 2011 and 2022 floods. If your property is in a low-lying part of Coalfalls, that mapping is worth checking, and it helps to mention any flood history in your enquiry. View Council flood mapping ↗
What to send us
Note which fixtures are affected and when it started. Stop using anything that is backing up, and keep children and pets away from an overflow. Tell us if the drain has been cleared before, and whether anyone left you a report or footage. It saves you paying twice for the same information.
What actually moves the price
Four things move the price: how we get into the drain, where the blockage sits, the condition of the pipe, and whether a camera is needed to see the cause. We set out what the work covers before we start, so you know whether you are paying to clear a drain or to find out why it blocked.
Sources: ABS 2021 Census QuickStats: Coalfalls · Ipswich City Council flood mapping. Distances are straight-line from Redbank Plains. Housing descriptions are general observations, not a survey of any individual property.